FAQ

Can't find what you're looking for? Reach out to us at support@clarafinch.com and we'll be happy to help.

01. How long until I receive my order?

All orders are processed within 1–2 business days. Once shipped, delivery takes 3–8 business days, so you can expect your order within 4–10 business days total. Orders are delivered by USPS within the United States. You'll receive a tracking link by email as soon as your order ships.

02. Where do you ship from?

Orders are fulfilled by our logistics partners and shipped via USPS within the United States. Every item is quality-checked before dispatch. Returns are sent to our US address in Acworth, Georgia. No customs fees or import duties are added to US orders.

03. How do I track my order?

Once your order ships, you'll receive an email with a tracking number and link. You can also visit our Track Your Order page at any time. Please allow 1–3 business days for tracking to show its first scan. If you don't see the email, check your spam or promotions folder.

04. My order is late — what should I do?

First, check your tracking link for the latest status. If tracking shows no movement for 10 or more business days, we'll reship your order at no cost — no questions asked. If tracking shows "delivered" but you haven't received your package, please verify your address, check with neighbors and your local post office, and contact us within 5 days of the delivery scan so we can help.

05. Can I cancel or change my order?

Yes — if you contact us within 6 hours of placing your order, we can cancel or make changes before it's dispatched. Once an order has shipped, it can no longer be modified, but you can return it under our 30-day return policy.

06. Do you offer refunds or exchanges?

Absolutely. Every order is covered by our 30-day guarantee from the date of delivery. If your item arrives damaged, defective, or doesn't fit, we'll send a free replacement — usually without needing you to return anything. For change-of-mind returns, simply send the item back in its original condition within 30 days for a full refund. No restocking fee. Full details are in our Refund Policy.

07. Where do I send returns?

All returns go to our US address:
Clara & Finch
137 Cedar Creek Ct
Acworth, GA 30101
United States

Please contact us at support@clarafinch.com before sending anything back, as many issues (sizing, damage) can be resolved without a return.

08. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are processed securely through Shopify Payments — we never see or store your full card details.

09. Are there any extra costs?

No. Shipping is free on every order. No taxes or duties are added at checkout for US orders. The price you see on the product page is exactly what you pay.