Privacy policy

Last updated: November 1, 2026

Clara & Finch ("we," "us," or "our") operates the website clarafinch.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or place an order.

1. Information We Collect

Information you provide directly:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely through our payment processors)
  • Any other information you voluntarily submit through our contact forms or customer support channels

Information collected automatically:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or source
  • Location data (country/region level)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery
  • Communicate with you about your order status and provide customer support
  • Send transactional emails (order confirmations, shipping updates)
  • Improve our website, products, and services
  • Analyze website usage and trends
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Send marketing communications, only with your consent

3. How We Share Your Information

We do not sell your personal data. We may share your information with the following categories of third parties, solely to operate our business:

  • Payment processors: Shopify Payments, PayPal, and other payment providers to process transactions securely
  • Fulfillment partners: Shipping and logistics providers to deliver your orders
  • Analytics providers: Google Analytics to help us understand website usage
  • Advertising platforms: Google Ads for remarketing and advertising purposes
  • Email service providers: To send order updates and, with your consent, marketing communications
  • Legal authorities: When required by law, regulation, or legal process

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep our website functioning properly
  • Remember your preferences and cart contents
  • Analyze site traffic and usage patterns
  • Deliver relevant advertisements

Types of cookies we use:

  • Necessary cookies: Required for the website to function (e.g., shopping cart, checkout)
  • Functionality cookies: Remember your preferences and settings
  • Performance/Analytics cookies: Help us understand how visitors interact with our site
  • Advertising cookies: Used to deliver ads relevant to your interests

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to legal obligations
  • Opt-out: Unsubscribe from marketing communications at any time

For California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of the sale of your personal information. We do not sell personal information.

To exercise any of these rights, please contact us at support@clarafinch.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@clarafinch.com
  • Phone: (305) 926-1000
  • Address: Clara & Finch, 137 Cedar Creek Ct, Acworth, Georgia 30101, United States

Hours: Monday–Friday 9:00 AM – 5:00 PM ET